This course is developed and managed by the Organisation for Responsible Businesses CIC.

You can contact by telephone, email or social media, or register for our GDPR compliant newsletter

Telephone: 01702 468387


Organisation for Responsible Businesses C.I.C.
84 Wimborne Road

Registered in England and Wales. Company Registration no. 6830936
Registered Office: 84 Wimborne Road, Southend-on-Sea, Essex SS2 4JR, UK

Registered under the GDPR (general Data Protection Regulation) registration number Z2036594.

For the purpose of these Terms and Conditions, the Organisation for Responsible Businesses will be referred to as 'we' or ORB.

'You' means the user of this website and accessing the course materials and/or certification processes.

Your responsibilities

The course materials and certification process have been developed to ensure a satisfactory level of quality in terms of content and processes, but we cannot affirm they will be error-free. You are responsible for informing us if you find any of the said materials or processes inaccurate as soon as possible.

On registration for the course, you will be required to set up an annual recurring payment for course fees using a third-party provider. There will be various payment points according to your intended usage and/or the size of your company, if applicable. It is your responsibility to make the correct payment.

If you make an overpayment, a refund can be requested. A request in writing by email explaining the circumstances is required.

If you make an underpayment, we reserve the right to request an additional payment for the shortfall. If this is not received within 30 days, we reserve the right to refuse further access to the course until such time as the matter is addressed.

You are under no obligation to maintain this contract for a minimum time but it is your responsibility to inform us if you wish to cancel the contract.

Upon each annual payment being made, you will have full access to the course for a full twelve months.

Certification options

There are a number of certification options. You are not required to commit to any of those options unless and until you are ready to do so. There is no time limit providing your basic course fee is up to date.

As with course fees, it is your responsibility to pay the appropriate band of fee and underpayments or overpayments will be dealt with in the same manner.


If you wish to make an appeal relating to any assessment decision, you can do so in writing by email and also request a copy of the appeals policy and procedure.


This course provides information relating to legislation and best practice. We have taken every precaution to ensure this information is accurate and we cannot accept any liability for errors or omissions however caused.

The information provided in this should not be taken as an authoritative interpretation of the law.

ORB is not liable for the contents of any other external internet site listed.


All copyright and other intellectual property related to the course materials are either owned by or licensed to ORB. Unless otherwise indicated, no part of the course or course materials may be copied, adapted, stored in a retrievable system, or reproduced in any way whatsoever without prior permission from ORB.


In accordance with The Consumer Rights Act 2015, you have a 14 day right to change your mind and get a full refund for the online courses that you have purchased, unless you have already started to download it.

Cancellations should be sent in writing by email.

All cancellations will be subject to a 3% cancellation charge for administration, which would be deducted from any refund due to you.